Returns & Refund Policy

We are dedicated to ensuring your utmost satisfaction with your purchase! If something doesn't look or feel right, please don't hesitate to email us here, and we'll promptly address the issue to your satisfaction.

Additionally, please be aware that placing an order implies your acceptance of all the terms outlined below.

1. Eligibility for Returns:

We accept returns for products that are damaged, defective, or received in error.
Returns for non-defective items are evaluated on a case-by-case basis.

2. Return Process:

To initiate a return, please reach out to our customer support team here within 14 days from the date of receiving the product. Provide your order details, including the items you wish to return and the reason for the return. Our customer support team will guide you through the return process and provide you with the necessary instructions.

3. Inspection and Refund:
Upon receiving the returned product, our team will carefully inspect it to verify its condition.
If the return is approved, we will initiate the refund to the original payment method within a reasonable timeframe.
Please note that refunds may take several business days to reflect in your account, depending on your financial institution. The process can take up to a maximum of 14 days to be completed.

4. Non-Refundable Items:
Certain items may not be eligible for a refund, such as personalized or customized products, unless they are defective.
Gift cards and promotional items are also non-refundable.

5. Contact Us:
If you have any questions or concerns about our Returns & Refund Policy, please reach out to our customer support team.
You can contact us via email at support@embellishedcaps.com or through our designated customer support channels.
Please note that our Returns & Refund Policy is subject to change, and any updates will be reflected on our website. We encourage you to review our policy regularly for any modifications.

Thank you for choosing EmbellishedCaps. We value your satisfaction and will do our best to ensure a smooth returns and refund experience for you.